How do I change or cancel my reservation in Canada?
If you have picked up your vehicle:
- You must contact the location where you picked up the vehicle if you wish to cancel your reservation or keep your vehicle longer.
If you have not picked up your vehicle:
- You can view, modify, or cancel your reservation by clicking here. When visiting this page, you will need to make sure all fields are filled out. If you fail to enter in your confirmation number, first name, and last name, the reservation will not be found. If you have entered in all this information correctly and still cannot modify your reservation, please contact us.
- If you modify your pick-up or drop-off location, date or time, this may result in a change to your rates, taxes, surcharges, or underage fees. Please see your new rate quote when you verify your reservation
Will I be charged if I cancel my reservation? (North American Website and App)
- If you did not prepay for your reservation, there will not be a cancellation fee.
- If you prepaid for your vehicle, the following conditions will apply (applicable in US and Canada only):
- If you cancel your booking more than 1 day (24 Hours) before your specified pick-up time, you will receive a full refund minus a cancellation fee of USD $50 / CAD $65.
- If you cancel your booking less than 1 day (24 Hours) before your specified pick-up time, you will receive a full refund minus a cancellation fee of USD $100 / CAD $135.
Will I be charged if I cancel my reservation? (European Website and App)
- If you did not prepay for your reservation, there will not be a cancellation fee.
- If you prepaid for your vehicle the following conditions will apply (applicable in Europe only):
- You will not be charged a cancellation fee if you cancel your reservation 7 days ahead of time
- If you cancel your booking less than 7 days, but at least 24 hours before your specified pick-up time you will be refunded the booking amount minus a small cancellation fee. You will need to call 1 (855) 266-9289 to find out the exact cancellation fee.
- If you cancel your booking in less than 24 hours before your specified pick-up time, you will not be entitled to a refund.
Will I be charged if I don't show up for my reservation?
- If you fail to pick up your prepaid car hire on the specified pick-up date, you will receive a full refund minus a no-show fee of USD $100 / CAD $135.
Will my rate change if I modify my reservation?
- Possibly - car hire rates can change daily so changing the dates or number of days may change the daily rate. Reservations booked on a third-party website must be cancelled through the third-party website.
Reservations agents cannot change reservations booked on these websites nor can you cancel them on the Enteprise.com website. Please return to the website where you originally booked the reservation.
