Car & Van Hire - Vilnius

All additional drivers must meet all hire requirements. The main driver must present the original driving licence of any additional drivers if they cannot be present at the hire counter. Additional drivers can be added to the contract at any hire location within the same country and at any time during the hire. An additional driver fee of 36.30 EUR per hire applies.

After-hours pick-up
Currently, pick-ups outside the opening hours are not offered at this location.

After-hours returns
Vehicles can be returned outside the opening hours of this hire location. Please park the vehicle in a safe and secure designated parking space in the car park. Make sure that the vehicle is locked and ensure that you have gathered all of your personal belongings before leaving. Place the keys in the drop box. The drop box is located on the right-hand side of the main office entrance. No additional charges apply for returns outside of the opening hours. The hirer's responsibility for the vehicle and hire charges end once an employee inspects the vehicle the next business day.

The minimum age requirement for all vehicles is 19 except for the full-size van category which requires a minimum age of 21. A young driver fee of 7 EUR per day applies for all renters between the age of 19 and 24. All drivers must have held their licence for a minimum of 1 year. Maximum age for all vehicle categories is 75.

Outside of Lithuania, vehicles can be driven in Estonia, Finland, Latvia and Poland only. A cross-border fee of 49 EUR (incl. VAT) per border is applied to Poland and Finland, and a fee of 38 EUR (incl. VAT) per border is applied to Latvia and Estonia. In all cases, customers must inform the rental branch of their intention to leave the country with the vehicle and will require an authorisation. Unauthorised cross-border travel will result in a breach of contract and incur a penalty charge.

Collision Damage Waiver (CDW) reduces the liability of the renter in the event of damage to bodywork, theft or attempted theft of the rental vehicle. If CDW is not included in the reservation, the renter has liability for up to the full market value of the vehicle. If not included in the booking, CDW is an optional coverage available for purchase.

If included in the reservation or purchased, the excess amount varies from 600–1250 EUR depending on the car class. Excess will be charged every time a vehicle is damaged/stolen.

Before purchasing CDW it is advised to determine if personal coverage is adequate to cover damage, theft, loss of revenue, administration fees, diminishment of value and any towing, storage or impound fees. If CDW is declined, the renter will be required to pay these charges and to seek compensation through their carrier of personal coverage. The Collision Damage Waiver (CDW) is not insurance.

Delivery and collection fees will apply. Deliveries and collections are available to Vilnius City Centre hotels, Vilnius Old Town, Vilnius Railway Station and Vilnius Bus Station during the business hours of the location. Out-of-hours deliveries and/or collections are available on request only and require prior conformation from the hire branch. For delivery and collection of 10 km and more outside the city limits, an additional charge per km is applicable. Please call +370 61600141 for more information.

If you wish to discuss or dispute any matters concerning damage to your rental vehicle, then please contact the rental company using the following email: CUSTOMER.SERVICE@enterprise.lt

All rentals where the vehicle is not returned to the same location as it was collected from will be subject to a one-way fee. The one-way fee varies based on car category, location and pick-up date. The exact amount of the one-way fee will be displayed during the reservation process when entering the dates, desired route and car category.

Customers can choose from the following options on how to pay for fuel:

Option 1 – Prepay fuel
This option allows the renter to pay for the tank of fuel at the time of rental and return the tank empty. No refunds will be issued for unused fuel.

Option 2 – We refill
This option allows the renter to pay at the end of the rental for fuel used but not replaced. The fuel price charged by the branch is 2.50 EUR per litre.

Option 3 – You refill
This option allows the renter to return the vehicle with a full tank of fuel as received to avoid extra fuel charges.

Damage to the car will be charged for by the car hire company after it is dropped off and will incur a Damage Administration fee on top of the amount deducted from the excess. All renters and additional drivers must comply with the approved rules and laws. Upon receiving a notice of a traffic offence or any criminal activity, the Lessor will provide all of the details of renter to the police. Violations are subject to an administration fee for each accident or violation received.

All major credit cards, issued by either Mastercard and Visa, are accepted. All cards presented must be in the hirer's name and the card must be valid for at least 3 months after the hire period. American Express, Diners Club, Discover Cards, pre-paid cards, cash and cheques are not accepted. A security deposit plus the estimated cost of the hire will be taken at the time of hire. The deposit is 300 EUR for the categories Mini, Economy and Compact, 400 EUR for the categories Intermediate, Compact Estate, Intermediate Estate and Compact SUV, 600 EUR for the categories Standard, Standard Estate, Standard SUV and Intermediate SUV, and 1,000 EUR for the category Full Size People Carrier. Debit cards are accepted for the payment of hire charges, but the security deposit must be left on a credit card.

Roadside Assistance Protection (RAP) is an optional coverage available for selection by the renter. RAP allows the customer to waive financial responsibility for chargeable roadside incidents such as flat battery, tyre punctures, lock outs, loss of keys or towing.

Roadside Protection does not cover misfuelling, replacement vehicle keys, replacement tyres or running out of fuel. You must adhere to all rental Terms and Conditions to receive the benefit of Roadside Assistance Protection.

In cases of rental vehicle mechanical failure through no fault of the renter, roadside assistance will be provided at no cost to all renters. This service will include a tow and a replacement vehicle.

All drivers must present a fully valid and unexpired driving license. All drivers must have held their license for at least one year at the time of rental. Lead drivers must also present an additional form of photo ID (e.g. passport) along with a valid credit card in their name upon collection of the vehicle. If the driving license is non-European an International Driving Permit is also required. Renters are advised to check whether local authorities require foreign drivers to present an International Driving Permit to avoid the risk of potential fines.
Please note that we reserve the right to request additional ID or conduct further identification checks if needed. This may include an identity check with external partners who may check details supplied against databases to which they have access.

Supplementary Liability Protection SLP - Third Party Liability is included in the rate and provides cover up to Euro 5 000 000 EUR for bodily Injury and-or death to third parties, and up to 1 000 000 EUR for damage to third party property.