Car & Van Hire - Pristina

There will be an additional charge per rental for each additional driver. Full rental conditions apply to additional drivers.

After hours service is available at this location on request. Pickups and return times must be arranged with the location to ensure the office is manned by our employees and ready to check-out or check-in the rental. The renter cannot leave the vehicle in the street without any precise information from the branch. Confirmation is required by the branch to service after hours rentals and 24 hours advance notice applies. There is no fee for this After hours service.

AGE REQUIREMENTS:
Minimum age for all car groups is 18.
Maximum age for all car groups is 70.
A fee of 40.00 EUR inclusive of VAT per rental applies to drivers aged 18-20 for all car groups.

Where not included in the rate; the purchase of CDW Collision Damage Waiver is optional and not required in order to rent a vehicle. Customers can purchase optional CDW coverage from our rental offices for an additional fee. CDW if purchased reduces the renters responsibility for loss of or damage to the rental vehicle subject to the terms and conditions of the rental agreement and applicable laws. CDW does not cover lost keys, key fobs, transponders, optional accessories or any liability imposed by law. When deciding whether or not to purchase CDW you may wish to check with your insurance representative or credit card company to determine whether in the event of damage and/or loss you have adequate coverage or protection for any deductible or out of pocket risk. CDW coverage for all car groups costs 4.10 EUR per day with a deductible of 500 EUR. This coverage only covers rental travel inside the borders of Kosovo.

Delivery and collection is available at all Kosovo locations up to 20km of city limits at a charge of EUR 15 plus VAT. Delivery and collection over 20km outside of the city limits but up to a maximum of 30km will incur an additional fee of 0.90 EUR per km plus VAT. The primary renter upon collection and or delivery must be present to their passport, driving license and confirm payment method. To arrange delivery and collection please contact us at tel 37744721721 at the time of reservation.

If you wish to discuss or dispute any matters concerning damage to your rental vehicle then please contact the Rental Company using the contact information below: technical-support@autobenussi.hr, 00385953366000

One-way rentals are allowed between Kosovo locations only. A drop charge of 15 EUR plus VAT applies. All one-way reservations need to be made 48 hours in advance of the rental pickup.

Fuel Policy: Like for like.
Customers should return the vehicle with the same amount of fuel as provided at the time of pick-up. If the Customer returns the vehicle with less quantity of fuel, an additional fee will be charged for the amount of missing fuel according to the official refueling rate.
In case that vehicle is returned with more fuel than given at the time of pick-up, no refund will be made.

SUPPLEMENTARY LIABILITY PROTECTION, SLP - THIRD PARTY INSURANCE IS A LEGAL REQUIREMENT AND FREE OF CHARGE. IT PROTECTS THE RENTER, OR DRIVER, AND OTHER AUTHORIZED DRIVERS AGAINST LIABILITY IN THE CASE OF THIRD PARTY BODILY INJURY OR DEATH AND THIRD PARTY PROPERTY DAMAGE. THIRD PARTY LIABILITY INSURANCE DOES NOT COVER LOSS OF, OR DAMAGE TO THE RENTAL VEHICLE. RENTER, OR DRIVER, IS RESPONSIBLE FOR THE FULL VALUE OF THE VEHICLE REGARDLESS OF FAULT. SUBJECT TO ACCEPTANCE OF THE OPTIONAL INSURANCE OPTIONS.

During the winter season of 15 November to 15 March and in cases of inclement winter weather conditions in the country of Kosovo all rental vehicles are fitted with winter tires in accordance to local road laws. Winter tires are included in all rates.

Personal Accident Insurance covers the driver and passengers, subject to the permitted number of occupants in the vehicle, in the event of death or permanent diablement per accident. Coverage amounts vary from country to country and also may vary depending on whether an adult or child is involved. Similarly partial disability may lead to a lower payment or to no payment at all if disability percentage is below a certain threshold.

Visa, AMEX, MasterCard and Discover credit cards are accepted. Travelers checks and Euro checks are not accepted. A valid international credit card is always required for the 500 EUR deposit which will be held on the card until the date of rental return and check-in. Cash and debit cards are also accepted as forms of payment at the time of rental return but only with a supporting credit card. 

Basic Roadside Assistance is provided free of charge from our rental locations and covers the following services: Tow Replacement vehicle and technical assistance. Roadside Assistance is available 24-7 and the Roadside telephone number is 37744721721. In the case of lost keys or rental vehicle documents additional fees apply. To waive these fees the location offers Premium Roadside Assistance cover which comes with a daily fee of 2.66 EUR plus VAT. Premium Roadside Assistance cover can be purchased at all rental locations in Kosovo.

All drivers must present a valid international or European Union driving license that has been held for a minimum of 12 months along with an identity card or passport.  

SLP Third Party Liability is legally compulsory and included in all rates in Kosovo. Coverage limits - Third Party bodily injury or death up to 1,000,000 EUR and Third Party property damage up to 200,000 EUR.